Return Exchange Policy

Return Policy

At Shinytotts, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return eligible items within 7 days of delivery for a refund or exchange, subject to the terms and conditions below.

Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged, worn, or altered may not be eligible for return.

Return Process

To initiate a return, please contact our customer support team at connect@shinytotts.com within 7 days of receiving your order. Please provide your order number and details of the item(s) you wish to return. Our team will guide you through the return process and provide you with a return authorization and shipping instructions.

Return Shipping

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is safely delivered to us.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, a refund will be processed to your original method of payment within 5-6 business days. Please note that it may take some time for the refund to be reflected in your account, depending on your bank or credit card issuer.

Exchanges

If you would like to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer support team. We will do our best to accommodate your request, subject to availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at connect@shinytotts.com so that we can resolve the issue promptly.

Contact Us

If you have any questions or concerns about our Return Policy, please contact us at connect@shinytotts.com. Our customer support team is here to assist you.